We understand there can be much frustration when your disposable pen, cartridge, or battery does not function as expected. Before bringing them back to the dispensary for further inspection by a technician, there may be a way to troubleshoot the item on your own before making the trip
All Vaping Products
Always keep disposable pens, cartridges, and batteries at room temperature. Avoid leaving items in your car or anywhere that experiences excessive fluctuations in cold and heat. Furthermore, always store items upright as laying them on their side could cause air bubbles to form and affect performance.
Once you take the first “puff” or “draw,” the battery is “on” and cannot be recharged or turned off. You usually have up to 30 days to use all the products before the battery could die. You do not want to try it out and then save it later because it may not have a battery left if you wait too long. More and more cannabis brands are creating rechargeable disposable vape pens to combat this.
Pull-To-Draw and Push Button Batteries
You can insert a vape cartridge into either a pull-to-draw or push-button style battery. Pull-to-draw batteries only require the user to “puff” or “draw” to use. Push-button-style batteries have a singular button that you must push five times rapidly to turn on and off. That same button can then be pushed three times rapidly to cycle between low, medium, and high-temperature settings. Varying light colors usually indicate those heat settings.
Common Problems - Easy Fixes
Scenario #1: My cartridge worked at first and then stopped working.
- The holes in the cartridge may be clogged with oil. Try warming your cartridge with a hairdryer (lowest heat setting) or by rubbing it between your hands to warm up the oil and change its viscosity. You can also poke a toothpick or safety pin gently in the hole to help de-clog it.
- Prime your coil by taking “dry hits” from your cartridge without the battery and blowing gently into it.
- Make sure the battery is turned on and fully charged.
Scenario #2: My vape pen doesn’t work at all.
- You can insert a vape cartridge too far and not connecting with the contact on the battery. This can happen if the cartridge is removed and replaced on the battery multiple times. If this occurs, slightly pull the contact up (with your fingernail, pen cap, or paperclip) until it is level.
- Inspect the battery contact; it may be clogged or coated. If this occurs, wipe the contact portion with a Q-tip soaked in rubbing alcohol, let the terminal dry, reconnect your cartridge to the battery and try it again. Do not over-tighten your cartridge.
- Make sure your battery is turned on and fully charged. Pull-to-draw batteries are always on. You can turn on batteries by rapidly pressing the button 5 times. If you are using a battery with a button, also make sure you are holding the button down while you draw.
We hope these quick, easy tips help you out; if not today, sometime in the future, perhaps. And always remember that cartridges are very temperamental; no matter the price you paid or how high-end your cannabis cartridge is, everyone sooner or later will have to deal with a clogged cart. Keep calm, be patient, exercise some of the tips we provided above, and watch your cart come back to life!